This is a remote position.Position Summary:Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service. Agents work independently while staying connected with the team to keep operations running smoothly.Essential Duties and Responsibilities (include, but are not limited to the following):Assist customers through phone, SMS, email, and messaging platformsHelp customers with vehicle pickup and basic setup instructionsMake sure all required documents are completed and submittedUpdate systems with accurate customer, vehicle, and service detailsReceive and handle customer concerns such as vehicle issues, tire problems, or service requestsSchedule maintenance and repair appointments with vendorsFollow up with vendors to check repair progress and completionConduct regular 10K maintenance follow-ups for assigned vehiclesHandle 10K maintenance outreach for stores to ensure timely service coordinationSupport customers with accident or claim-related concernsHelp review vehicle condition reports and assist with damage charges and payment follow-upsCoordinate vehicle returns and assist with impound or towing situationsSupport requests for vehicle swaps or upgradesFollow up on pending repairs, parts, and service updatesArrange towing services and confirm completionAnswer basic rideshare-related questions when neededCommunicate daily with customers, vendors, and service providersFollow up on unpaid balances, help set up payment plans, and track paymentsKeep records organized and ensure all tasks are completed on timeQualifications Required:Ability w