E - Commerce Operations Associate (w/ Cin 7 and SPS Commerce Experience)

About the RoleWe are a fast-growing beverage brand looking for a highly organised and detail-oriented Operations Associate to support the day-to-day execution of our operations function.The primary focus of this role will be managing order entry, order processing, invoicing, logistics coordination, purchasing follow-up, and operational administration across customers, suppliers, 3PLs, and logistics partners. The successful candidate should be comfortable working independently, following established SOPs, troubleshooting issues, and maintaining a very high level of accuracy across repetitive but business-critical tasks.Work Structure & RequirementsLocation: Remote / VirtualSchedule: Part-time (20–30 hours per week)Time Zone: Pacific Time overlap preferredCompensation: 10 USD per hourKey Responsibilities1. Order Management & FulfillmentEnter customer orders received by email into Cin7 accurately and on timeReview incoming SPS Commerce orders and resolve errors or exceptionsAccept and process orders within Cin7 and ensure all customer information is correctVerify shipping addresses, pricing, taxes, freight charges, and customer-specific requirementsMonitor orders from entry through shipment and deliveryUpdate orders as shipment confirmations are receivedCoordinate customer pickups and outbound shipments where requiredWork closely with 3PLs and logistics partners to ensure orders move on time2. Invoicing & Transaction ManagementProcess and manage customer invoicing once orders have shippedEnsure invoices reflect the correct quantities, pricing, freight, taxes, and customer termsReview supplier invoices against purchase orders and received quantitiesIdentify and resolve invoice discrepanciesTrack missing invoices and proactively follow up with suppliersHelp keep vendor accounts current and ensure documentation is complete3. Purchasing & Supplier CoordinationSupport the execution and follow-up of purchase orders for packaging, ingredients, and other raw materialsTrack open POs and expected delivery datesFollow up with suppliers to confirm production status, pickup readiness, and on-time deliveryCoordinate inbound freight where requiredConfirm receipt of raw materials and transact receipts correctly in Cin7Flag potential delays or issues before they impact production4. Logistics & 3PL CoordinationWork closely with logistics brokers, 3PLs, and warehouse partnersCoordinate freight for outbound customer orders and inbound materialsNavigate warehouse management systems and 3PL portals as requiredMonitor shipments and resolve delivery or receiving issuesMaintain accurate records of freight movements and shipment status5. Reporting & Operational SupportRun and distribute reports from Cin7 as requiredSupport ad hoc data analysis and operational reportingInvestigate system or process errors and troubleshoot where possibleMaintain and improve customer-specific SOPs covering freight, taxes, shipping rules, invoicing, and other requirementsSupport general operations projects as priorities evolveRequired Skills & ExperienceExperience: 3+ years in CPG operations, order management, logistics, supply chain, or a similar roleCin7: Direct hands-on experience with Cin7 is strongly preferredSPS Commerce: Experience with SPS Commerce is strongly preferredSystems: Familiarity with warehouse management systems and 3PL operations; strong Google Workspace skills, especially Google Sheets and ExcelOrder Management: Experience processing customer orders, invoices, purchase orders, and inventory transactions; strong understanding of order flow from PO through shipment and invoicingCommunication: Excellent written and spoken English; comfortable coordinating with suppliers, customers, warehouses, and logistics providersProfile: Extremely strong attention to detail; highly consistent and reliable when completing recurring operational tasks; able to troubleshoot issues rather than simply flagging them; proactive about following up on missing information, invoices, shipments, or open items; comfortable working independently within established SOPsOriginally posted on Himalayas