Admin & Customer Service Executive (Bilingual: CN & EN) | Remote

We are hiring on behalf of our client, a Singapore-based immigration consultancy specializing in Singapore Permanent Residence (PR) and Citizenship applications. The firm is committed to providing professional immigration advisory services and a high standard of client support.As a Senior Admin & Customer Service Executive, you will support clients throughout their immigration application journey. This fully remote role involves managing application documentation, communicating closely with clients, providing clear guidance, and ensuring a smooth experience from onboarding through post-submission follow-up.Work Arrangement: Fully Remote (WFH), following Singapore public holidays.Key Responsibilities Manage and coordinate clients' Singapore PR and Citizenship applications. Communicate regularly with clients to collect, verify, and organize supporting documents. Provide clear and accurate guidance on documentation requirements and application procedures, while keeping up to date with relevant Singapore immigration policies and regulations. Draft personalized and compelling cover letters based on each client's background and circumstances. Ensure applications and supporting documents are accurate, complete, and compliant with relevant requirements. Provide professional and responsive customer service throughout the application process, from onboarding to post-submission support. Respond promptly to client inquiries and coordinate any required follow-up actions. Maintain accurate digital records, application trackers, and client information. Support ad hoc administrative duties and projects assigned by management. Requirements Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field. Minimum 3 years of experience in customer service, administration, or another client-facing role. Strong proficiency in both spoken and written Mandarin and English, as the role involves extensive communication with Mandarin-speaking clients. Strong communication and interpersonal skills with a customer-focused mindset. Strong attention to detail, with the ability to manage a high volume of documentation accurately and efficiently. Well-organized with good time management skills and the ability to prioritize multiple tasks in a fast-paced environment. Comfortable working independently in a fully remote environment. Benefits & Perks Fully Remote (Work From Home) Quarterly Performance Bonus Medical Claims Birthday Allowance Career Growth and Development Opportunities Note: This role follows Singapore public holidays.Originally posted on Himalayas