Salary: R29 000 – R32 000 per monthRemote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.Role overviewYou'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.Key responsibilities Provide first-line support for hardware, software and account issues Log, track and resolve tickets in the helpdesk system Reset passwords and manage user access via Active Directory Escalate complex issues to second-line support Document fixes and update the internal knowledge base What you'll need Experience with Active Directory and user account management Experience in a first-line IT support or helpdesk role Comfort troubleshooting common hardware and software issues Reliable home internet and a quiet space for UK-hours work Clear communication when explaining fixes to non-technical users Nice to have Familiarity with remote support tools Experience with ticketing systems such as Zendesk or Freshdesk A relevant IT certification What's on offerA permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support. You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients No commute: work from anywhere in South Africa with reliable internet A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer How to applyApply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.Originally posted on Himalayas