Payments Account Manager (PSP / High-Risk Payments)

Location: Europe-based (Remote, with occasional travel)Languages: Ukrainian — mandatory English — B2+ required Russian — optional / nice to have About the CompanyOur client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.Why Join Join a globally recognized fintech innovator in the high-risk payments space Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments Collaborate with cross-functional teams across multiple regions and time zones Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement About the RoleSales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.Key ResponsibilitiesAnalytics & Merchant Profiling Pre-qualification of merchants: market, geo, traffic, and payment method research Assessment of deal feasibility and growth potential in collaboration with Sales Merchant Operations Operational support of merchants post-onboarding Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency Ownership of merchant payment context and operational reality Optimization & Scaling Initiation of performance improvements: provider tuning, routing optimization, cascading logic Reduction of operational and technical growth barriers Cross-Functional Coordination Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions Preparation of structured reports, insights, and action plans for Sales and management RequirementsProfessional Experience 1+ year experience in fintech / PSP, preferably in high-risk segments(iGaming, Gambling, Betting, Forex, Crypto) Background in Sales Operations, Account Management, Business Analytics, or Sales Analytical & Technical Skills Strong analytical mindset; confident with Excel, Power BI, or similar tools Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows Basic market and SEO research skills (Similarweb, Ahrefs, etc.) Business & Communication Skills Strong negotiation and business communication skills Spoken and written English (B2+) Ukrainian language - a significant advantage Personal Qualities High stress tolerance in a fast-paced, high-risk B2B environment Results-driven, structured, and ownership-oriented mindset Clear understanding of how Sales and Support teams operate in high-risk payment businesses What Success Looks Like Sales decisions supported by clear data, not assumptions Merchants scaling with fewer operational blockers Improved payment performance and approval rates Strong alignment between Sales, Risk, FinOps, and Tech Originally posted on Himalayas