Lead and oversee multiple large-scale technical programs and digital transformation initiatives across global clients Own end-to-end delivery of the program portfolio, ensuring scope, timelines, quality, and financial targets are met Act as the primary point of contact for global clients, managing senior-level communication, escalations, and expectations Drive portfolio-level financial performance, including revenue, margin, forecasting, and cost control Establish, track, and continuously improve SLAs, KPIs, and delivery metrics to ensure high performance and customer satisfaction Lead governance forums, steering committees, program reviews, and escalation calls Collaborate closely with executive leadership, project teams, and cross-functional stakeholders to deliver measurable business outcomes Identify, manage, and mitigate delivery risks, dependencies, and issues across programs Build, mentor, and lead high-performing delivery and program management teams Foster a culture of accountability, innovation, operational excellence, and customer-centric delivery Ensure consistent delivery standards, processes, and best practices across all programs Support strategic planning, growth initiatives, and client expansion opportunities Requirements 15–20+ years of experience in technical program delivery, portfolio management, or digital transformation leadership roles Proven experience managing large, complex, multi-stream programs for global clients Strong exposure to US and European markets, with experience working across distributed and cross-cultural teams Demonstrated expertise in stakeholder management at senior and executive levels Strong financial acumen with experience managing program and portfolio-level P&L, forecasting, and budgeting Proven ability to lead, mentor, and scale delivery teams in fast-paced environments Experience defining and driving SLAs, KPIs, governance frameworks, and delivery metrics Excellent communication, negotiation, and conflict resolution skills Strong problem-solving and decision-making abilities with a delivery-focused mindset Experience working in hybrid or global delivery models Originally posted on Himalayas