Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto.Position: Customer Service RepresentativeLocation: Porto, PortugalWork model: RemoteEmployment type: Fixed term (6 months) with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES: Handle inbound calls to assist customers with inquiries Sell products tailored to customer needs Cross-sell and upsell products and associated products Provide customer support for post-booking and booking management Support travel agents with bookings and ensure smooth booking management Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries REQUIREMENTS: Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level) Previous experience in customer service or sales, preferably in the travel or hospitality industry Strong communication skills with the ability to engage and build rapport over the phone Ability to manage multiple inquiries and provide accurate information efficiently Experience in upselling and cross-selling products or services Customer-focused mindset with a commitment to delivering high-quality service Proficiency in booking systems or travel management tools will be considered as an advantage Strong attention to detail and problem-solving mindset Ability to effectively communicate, both written and verbally Ability to multitask in fast paced environment Working schedule: Monday to Friday: 08:00h - 17:00h. OFFER: Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more! Originally posted on Himalayas