Headquarters: Belarus, Georgia, Uzbekistan, Kazakhstan, Kyrgyzstan, Armenia URL: We are seeking a Senior Dynamics CRM Developer (VoC) to join our team and lead the implementation and enhancement of the Voice of Customer (VoC) module within Microsoft Dynamics 365. This role focuses on capturing, analyzing and acting on customer feedback to improve utility service deliveries across water and electricity distribution, while serving as the key liaison between client business teams and IT departments.With us, you can:Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Traveling, Media, Artificial Intelligence, and more)Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locationsParticipate in volunteer, charity programs and communities (both technical and interest-based)We focus on your professional growth:You can plan your individual career path together with your managerReceive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in MS Dynamics, AI, Power Platform, Azure and many othersUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy Engineering Excellence and AI Productivity trainingStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join the Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually), including Power Platform and Copilot Studio communitiesResponsibilitiesDevelop and maintain the Voice of Customer (VoC) module within Microsoft Dynamics 365 to capture, analyze and act on customer feedbackEnhance utility service deliveries across water and electricity distribution through tailored CRM solutionsImplement various feedback mechanisms including surveys, focus groups and direct customer interactionGather and translate deep understanding of customer needs, preferences and pain points into actionable system improvementsSupport the utility provider in making informed decisions that align with customer expectationsAct as the front person for client business team communication, including Customer Services, Water and Electricity department representativesCollaborate closely with the IT department, including Service Desk, to ensure smooth delivery and operational supportProvide technical guidance and recommendations to align CRM capabilities with business goalsRequirements3+ years of experience as a Dynamics CRM DeveloperExpertise in the Voice of Customer (VoC) module within Microsoft Dynamics 365Proficiency in Microsoft Power PlatformSkills in customer communications and stakeholder engagementCapability to act as a liaison between business and IT teams in a utility services environmentEnglish proficiency at B2 level or higherNice to haveFamiliarity with ITIL Operational Support and AnalysisKnowledge of Scrum To apply: