Our team shared’s mission is deploy AI agents to transform how patients and doctors connectWe believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.Already trusted by 15 000+ providers, we’re transforming the patient–provider relationship, one call at a time.Want to shape the future of healthcare?Join us !Discover our company culture and valuesHere is a product teaserEliott's interview for Welcome to the jungleEliott's quick interview for SpeedinvestArticles on our A round (techfundingnews, Maddyness, les echos, our blog)ContextVocca builds AI voice agents that answer patient calls, handle appointment booking and rescheduling, and free up time for medical teams. Following our $20M Series A led by Norrsken, with the founders of Alan and Datadog, we are a team of 50+ across Paris and New York, and 250 healthcare organizations trust us.Our client base is organized into three segments:Our 40 largest accounts (hospitals, groups, networks of centers) are managed by two Key Account Managers.150 to 170 clients are supported by a dedicated team.In between, 40 to 50 organizations (multi-site centers, specialist practices, regional groups) have strong growth potential.A center that opens a new site every six months, a surgeon who operates in three clinics: every account in this segment opens the door to others. This is the portfolio you will own.Your missionTurn this portfolio into a growth engine: €400K in upsell over the year and 95% retention. You make sure your clients are satisfied and actively using Vocca, then turn their trust into additional revenue: new sites, new practitioners, new facilities.Expected outcomesAfter 3 months:You master the product, the client journey and our tools40 to 50 accounts taken over and qualified: satisfaction, sites, opening plans, potentialA written expansion plan for every account with potentialYour first upsells signedAfter 6 months:Portfolio managed autonomously, with a consistent follow-up routineAn up-to-date expansion pipeline in the CRM, sized for the annual targetKey clients and referrers identified and closely followedAfter 12 months:€400K in upsell signed95% retention across the portfolioClient feedback consolidated and actionable for the Product and Sales teamsYour responsibilitiesGrow every accountSpot opportunities: site openings, new practitioners, new servicesBuild and execute an expansion plan for each account, from identification to signatureLeverage your clients' networks to open new facilitiesDrive satisfaction and usageHold regular check-ins with medical secretaries, center managers and practitionersTrack usage and demonstrate impact: calls handled, time saved, service qualityAnticipate risks and take control of tense situationsCoordinate deployments on your new sitesScope the client's needs before rolloutHand over cleanly to the Deployment team, who executeFollow the project through to go-live and adoptionManage your portfolioPrioritize by effort and impact, without overlooking clients who are influential in their specialtyKeep a flawless CRM: every upsell is trackedBring field insights back to the Product and Sales teamsThis role is for you ifRequirements:2 to 5 years in a client-facing role with a real business dimension: account management, account management on a platform or marketplace, customer success with revenue targets, consultingYou have already grown existing accounts and can quantify your resultsFluent French, good written and spoken EnglishWhat we will assess:Revenue mindset and service focus: you see your job as a growth function, and you care about client follow-up as much as closingOwnership: you take on an issue, unblock it and see it throughPortfolio thinking: you reason in segments and priorities, not client by clientRelationship building: you build trust with very different people, from medical secretaries to group executivesRigor: follow-ups, meeting notes and CRM kept up to date without being askedNice to have: experience in healthcare, AI or B2B SaaSThis role is NOT for you ifYou are looking for a pure hunting role on large deals, and day-to-day client follow-up quickly bores youYou see customer success as support, with no business objectiveYou need a fixed framework to be effectiveCompensation and benefits€60-70K (fixe+variable). Variable pay is based on your OKRs, weighted mainly on upsell, and paid monthly.Equity (BSPCE)Executive contract (cadre) on a forfait-jours basis, with 8 to 12 RTT days per yearHybrid: 3 days per week at the office (Paris 2nd arrondissement)MacBook providedMeal vouchers: €9 per working day (55% covered by the company)Health insurance: 50% of Alan covered; public transport: 50% of Navigo covered; EGYM WellpassAnnual offsite and team events throughout the yearHiring processVideo call with our Talent Acquisition Manager (30 min)Video interview with Julie, Head of Operations (45 min)On-site business case with Julie and Hugo (Deployment Lead) (1h)On-site meeting with Eliott, CEO, and/or Hugo, CTO, followed by a coffee with the team (1h)Reference checksOfferWe aim to keep the process within 30 days. You’ll receive continuous feedback throughout.Why should you join Vocca?An entrepreneurial adventure, with a supportive, high-energy, execution-focused teamA product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI)A true scaling phase, with everything still to buildReal responsibilities from day oneWe hire people, not roles.If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?We'll be thrilled to receive your application!Compensation: €60K – €70K • Offers Equity • €60K – €70K • Offers EquityFind more English Speaking Jobs in France on Arbeitnow