Call Line Specialist | Customer Support | Remote – English Speaking

About us: Ricaris is a Barcelona-based company with over 10 years of experience in multilingual services, specializing in content marketing, translation, and customer support. Our motto, “Have a Nice Day,” reflects our commitment to positive and productive interactions.About the role: We are seeking a highly reliable and detail-oriented Incoming Call Line Specialist to manage all incoming communications. This remote position requires a professional who is dependable, communicative, and comfortable handling sensitive information with discretion. You will be the first point of contact, ensuring a smooth and professional experience for every caller.Key Responsibilities- Manage a high volume of inbound calls in a professional manner, providing information and directing inquiries as needed.- Keep detailed records of all calls, interactions, and customer information within our CRM and documentation systems.- Use and manage call flows efficiently through a dialer system and phone software.- Handle and process sensitive information with the utmost confidentiality.- Collaborate effectively with the internal team and follow established procedures accurately.Required Qualifications Communication & Experience- Fluency in English with excellent written and verbal communication skills.- Proven experience in a phone-based customer service role (e.g., Receptionist or Virtual Assistant). Technical & Operational SkillsProficiency with key business tools, including:- Google Docs for documentation and collaboration.- Dialer systems for managing call volume.- CRM software for data entry and tracking. Reliable work setup including: - Stable internet and power connection. Backup solutions for both internet and power to ensure no service disruption during your shift. Availability & Reliability- Able to work a fixed schedule: 4:00 AM – 12:00 PM Eastern Time (ET).- Strong sense of responsibility, reliability, and attention to detail. Preferred Qualifications (A Plus)- Familiarity with the Real Estate or Hospitality industries.- Working knowledge of Google Sheets for data management and reporting.- Experience using Aircall or Zendesk platforms.What we offer- Mid-term remote collaboration (approx. 2–3 months, until the end of January) with a flexible schedule.There is a possibility of extension depending on client needs or participation in other upcoming Ricaris projects.- Compensation: This role includes both inactive and active periods.Inactive time refers to standby periods while waiting to receive calls.Active time applies when calls or interactions are in progress.The salary range is $5–$10, depending on the level of activity and responsibilities.At Ricaris, we believe great service starts with great people.If you’re ready to bring professionalism, positivity, and care to every call — we can’t wait to meet you!Originally posted on Himalayas