The RoleAs Customer Success Manager, you own the relationship with our customers once the contract is signed, especially our largest accounts. You guide them through onboarding, stay their go-to contact, and make sure every request gets a fast, reliable answer.You don't need to be an engineer. You work closely with our technical Customer Success team, who handle the deep infrastructure issues, while you keep customers informed and happy.What You'll DoOwn the customer relationship after signing, with a focus on our largest accountsGuide customers from signed contract through onboardingBe their consistent point of contact at LyceumRespond quickly to requests and issues, and make sure each one is followed upBuild trust through regular, proactive communicationCoordinate with our technical Customer Success Team and be responsible for building the customer success functionMake sure our customers are satisfied and keep growing with usWhat We're Looking ForBasic technical understanding; interest in cloud, AI or infrastructureHigh sense of urgency, don't keep customers waitingA professional, credible presence with customersFast and hands-on: you keep things moving and follow throughLikeable and easy to trustStrong written and verbal communication in English, German is a plusBonus PointsPrevious experience in customer success or account managementPrevious experience in fast-moving startup environments, ability to adjust quickly and take ownershipExposure to B2B tech, SaaS or cloud customersWhy us?Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universitiesOnce in a lifetime opportunity: Early-stage company in the fastest-growing market in the worldOwnership: Shape how European AI companies access GPU computeEuropean mission: Build sovereign, GDPR-compliant AI infrastructure for the next generation of deep-techFind Jobs in Germany on Arbeitnow