Preferred Qualifications, Abilities and Experience Demonstrated experience of M365 technologies (Preferably MS 900 Certification) Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent) Experience troubleshooting Microsoft Teams meetings and live events. Experience troubleshooting Microsoft Teams voice issues. Experience troubleshooting federation issues. Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On. Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers). Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools. • Knowledge of Teams Devices• Knowledge of Virtualization Knowledge of Skype for Business hybrid deployments. QualificationsRequired/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 3+ years prior product, customer support and/or technical support experience Originally posted on Himalayas