Customer Care ExecutiveThe Gollcher Group represents SkyNet Worldwide Express in Malta, providing courier and online shopping deliveries to MaltaResponsibilities Assess customer needs to recommend appropriate services Develop a rapport with customers, demonstrating a friendly and helpful attitude Familiarize yourself with current information about services available for customers Answering customer queries by phone/email Assist with general administrative and customer service tasks as required Record and update information accurately within the relevant systems Requirements O'level standard of education Computer literacy, preferably including ECDL Ability to cooperate with and support other members of the team Fluency in English is a must Currently based in Malta Originally posted on Himalayas