IT Support Analyst

Job Details: Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement). To aid in this process, hold onto and expand your knowledge and abilities. Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them. Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible. Oversee the lifecycle of IT assets from acquisition to disposal. Exchange knowledge to benefit fellow team members and clients. Write educational content for the self-service portal. Assisting with IT systems and infrastructure Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers. Qualifications: Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support Excellent communication skills in both written and spoken English Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint Strong customer focus - identifies needs and finds solutions to meet them Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls Experience with IT asset management and automation tools such as Desktop Central Audio-Video/Video Conferencing support Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL Project Management running small-scale projects from inception to completion using good project management practices Originally posted on Himalayas