About Zego 🚀At Zego, we're on a mission to do the good thing, not the insurance thing.Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.We're not just updating insurance; We're leading the AI evolution in insurance 🤖For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.Do not take our word for it. Read what Zegons say about us on Glassdoor.If you're ready to build the future of insurance, we're hiring.About the roleWe're looking for an Employee Relations Advisor to own day-to-day employee relations across Zego, acting as a first point of contact for managers on people issues. Many of those managers lead our customer-facing operations teams, such as customer service and claims, where the pace and volume of work are much like a contact centre.You'll work alongside two Senior People Partners and report to the Director of People. You'll run cases from start to finish: probation, occupational health referrals, absence, disciplinaries, flexible working requests and the rest of a busy ER caseload.What you will be working onManaging your own caseload of ER matters, including disciplinaries, grievances, capability and absence, from investigation through to outcomeRunning probation processes so reviews happen on time and managers act earlyManaging occupational health referrals, interpreting reports and advising managers on reasonable adjustments and next stepsHandling flexible working and other statutory requests within the legal timeframesAdvising managers who chair hearings and supporting them through the processGiving managers and employees clear, practical answers on our policies and on employment lawSpotting patterns in absence, attrition and case data, and raising them with the relevant Senior People Partner.Escalating complex, high-risk or sensitive cases with a clear summary and recommendationKeeping case records and HRIS data accurate and compliantContributing to wider People initiatives such as policy updates and manager trainingWhat you'll need to be successfulExperience as an HR or People Advisor with a substantial ER caseload, ideally in a tech contact centre or another high-volume operational environmentConfidence running disciplinary, grievance, absence and capability processes independently, including investigationsPractical, up-to-date knowledge of UK employment law and how recent reforms affect day-to-day ERExperience managing occupational health referrals and advising on reasonable adjustmentsGood judgement on when to handle something yourself and when to escalateThe confidence to challenge managers when their preferred route carries risk, and to explain whyStrong organisation, so you can carry a high volume of cases without deadlines slippingClear written skills for investigation reports, outcome letters and case notesDiscretion with confidential and sensitive informationEvidential use of AI in your role to automate routine tasksCIPD Level 5 or above, or equivalent experienceThe Zego ways of working 🏡Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.Here is what the last one looked like.Benefits 🎁💰 Market-competitive salary, benchmarked against your function and reviewed every year.🏆 Annual performance bonus, linked to company performance and your contribution.📈 Share options, a real stake in the company and a share in the future you build🩺 Private medical insurance.🏖️ Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.💻 Cutting-edge systems and tools, so you always have what you need to drive your impact.Ready to do the most impactful work of your career? We want to hear from you.Zego, leading the AI evolution in insurance.Equal opportunities 🌈We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.Find Jobs in United Kingdom on Arbeitnow