Customer Service Representative II – Vendor Administration & Invoicing

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. POSITION OVERVIEW: As a Customer Service Representative II, you will support the Vendor Administration & Invoicing team in delivering a high-quality customer experience. You will work closely with colleagues within Customer Care, as well as with vendors, service and commercial teams, to support daily operational activities and ensure that processes are completed accurately and within agreed timelines. MAJOR AREAS OF RESPONSIBILITY: Participate in assignments and projects as part of a team. Support purchasing processes and related administrative activities. Maintain and update vendor contract information. Manage vendor onboarding processes and maintain the supplier database. Interact with customers, vendors and internal stakeholders. Process and follow up on service requests and routine inquiries. Follow established processes and procedures to support productivity and operational efficiency. REQUIRED EDUCATION/EXPERIENCE: 0–1 year of experience, preferably in a customer service, administration, purchasing or similar environment. Vocational training or a Bachelor's degree is preferred but not essential. Fluency in English, both written and verbal. Knowledge of another European language is an advantage. Microsoft Office skills, particularly Outlook and Excel. Experience with SAP or another ERP system is preferred but not essential. Excellent written and verbal communication skills. Ability to prioritize tasks and manage multiple activities within agreed deadlines. Strong attention to detail and accuracy. Ability to work effectively as part of a team. Customer-focused mindset.