Clinical Pharmacist (Bilingual- Open to Puerto Rican Residents Only)

About Scene Health Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication nonadherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health. Job Overview – Clinical Pharmacist (PharmD) The Clinical Pharmacist (PharmD) will work within the Patient Solutions department, collaborating with a team of clinicians and healthcare workers, including nurses and pharmacists, who help patients stay adherent to their medications and chronic condition care plan. You will conduct MTM services, in particular Comprehensive Medication Reviews (CMRs), for eligible patients. You will also establish protocols to help the team navigate and respond to different situations that may arise with patients, and liaise with non-clinical and clinical staff members to ensure continuity of care, and resolutions of medication challenges during our program. The ideal candidate will demonstrate supportive, motivating, and expert patient and provider engagement, and demonstrate thought leadership in areas for further optimization of pharmacy services. Responsibilities Include: Build durable, trust-based relationships with patients through telephonic and video engagement; acting as a consistent, human touchpoint in their care, not a one-time transaction Deliver MTM services (CMRs, targeted reviews, medication reconciliation, prior auth review) as a starting point for a broader conversation about the patient’s life, barriers, and goals Proactively screen for and address social determinants of health (transportation, cost, food insecurity, health literacy, caregiver burden, mental health) that affect adherence, and connect patients to appropriate resources or teammates Use motivational interviewing and behavior-change techniques, not just clinical scripts to understand why a patient is nonadherent and tailor the approach accordingly Actively sell patients on the value of the vDOT program itself: articulate why daily engagement matters, address skepticism or fatigue, and re-engage patients who are drifting away Assess the use of prescribed medication therapy for unnecessary medications, additional medication needs, inappropriate dosing, adverse drug reactions, ineffective medications, and adherence issues Identify non-medication health issues (missed follow-ups, gaps in care, undiagnosed symptoms, mental health concerns) surfaced during conversations and route them to the right team member or provider Document clinical recommendations and patient narrative context (not just clinical facts) so the care team can maintain continuity and personalize future outreach Send clinical recommendations to provider offices and follow up on the responses to ensure recommendations are enacted Coordinate with Scene Team, including nurses, health coaches, management, product managers, and client-facing staff as needed Serve as a model of engagement style for other clinical staff; contribute to coaching frameworks/scripts that improve conversion and retention across the team Introduce and explain our video-based direct observation therapy program to members, and assist them in starting their video submissions. Record asynchronous videos and engage with members via video and chat to summarize key next steps from the medication review, respond to clinical questions, and encourage continued participation in Scene’s program Required Qualifications Must reside in Puerto Rico Active Pharmacist License with at least 3 years of pharmacy practice Medically fluent in English and Spanish (native Spanish fluency preferred) Demonstrated experience in a role requiring sustained patient relationship-building; health coaching, care management, telehealth, chronic disease management, or similar Comfort and skill with motivational interviewing, behavioral health screening, or coaching frameworks (training can be provided, but some prior exposure or aptitude expected) Experience in digital health, health startups, health plans, or hospital quality improvement Strong telephonic/video presence: warm, clear, unhurried communication style suited to the elderly population Demonstrated ability to influence patient behavior — not just inform it Ability to work autonomously in a virtual/decentralized team with minimal script-following Preferred Qualifications Native fluency in Spanish Experience in health coaching, motivational interviewing certification, or behavioral health background Sales, account management, or retention/conversion experience Experience with value-based care, population health, or SDOH-focused programs Track record of being described by patients or colleagues as “the person who really listens” What Success Looks Like in This Role Patients re-engage with and stick with the vDOT program because of the relationship, not just the reminder Non-adherence root causes are identified and addressed beyond “did they fill the prescription” Clinical recommendations to providers reflect a full picture of the patient, not just the med list Other issues affecting health outcomes (missed screenings, care gaps, mental health) get surfaced and routed, even when outside strict MTM scope You’ll love this role if you are Strong in problem-solving, communications, collaboration, research, and analytics. Results-oriented and thoughtful in your work style. Able to work autonomously from idea generation through project execution. Highly organized, efficient, able to prioritize, and manage a wide range of responsibilities. Able to consistently deliver high-quality work on time and in a manner that makes everyone want to work with you. Benefits The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact. Competitive salary and benefits package Work remotely while making a tangible impact on patients' lives Be part of an innovative healthcare solution addressing a $500B medication adherence challenge Collaborate with passionate professionals across healthcare, technology, and public health sectors Professional development and growth opportunities within a rapidly scaling company **Candidates must reside in Puerto Rico and maintain Puerto Rico residency throughout employment. Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not available for this position. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We believe in reflecting the diversity of our customers and their patients in our team. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Scene is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. ______ Farmacéutico(a) Clínico(a) (PharmD) – Bilingüe (Inglés y Español) Acerca de Scene Health En Scene Health, nuestro modelo de atención integral 360° fortalece el estándar de excelencia en la adherencia a los medicamentos mediante la Terapia de Observación Directa (Directly Observed Therapy o DOT). Combinamos acompañamiento personalizado por video, educación en salud y contenido motivacional para conectar a profesionales de la salud, pacientes y sus familias con el fin de enfrentar uno de los mayores desafíos del sistema de salud: el incumplimiento del tratamiento con medicamentos, un problema que representa un impacto estimado de $500 mil millones. Nuestra aplicación móvil permite que los pacientes se mantengan conectados con un equipo de atención compuesto por farmacéuticos(as), enfermeros(as) y coaches de salud mediante seguimientos diarios por video, desde cualquier lugar y en cualquier momento. En Scene, hacemos que el proceso de seguir el tratamiento sea más sencillo y motivador. Ayudamos a los pacientes a superar los desafíos relacionados con el uso de sus medicamentos y les brindamos las herramientas y el apoyo necesarios para mejorar su salud, abordando las barreras para la adherencia asociadas a los determinantes sociales de la salud. ⚠️ IMPORTANTE: ESTA OPORTUNIDAD DE EMPLEO ESTÁ DISPONIBLE ÚNICAMENTE PARA PERSONAS QUE SEAN RESIDENTES LEGALES DE PUERTO RICO. Los candidatos deben residir en Puerto Rico al momento de solicitar y mantener su residencia en Puerto Rico durante toda su relación laboral. Además, deben estar legalmente autorizados para trabajar en Puerto Rico y en los Estados Unidos sin necesidad de patrocinio por parte del empleador. No se ofrece patrocinio de visa para esta posición. Descripción del Puesto Como Farmacéutico(a) Clínico(a) (PharmD), formará parte del equipo de Soluciones para Pacientes (Patient Solutions), colaborando con un equipo multidisciplinario compuesto por enfermeros(as), farmacéuticos(as), coaches de salud y otros profesionales de la salud para ayudar a los pacientes a mantenerse adherentes a sus medicamentos y a su plan de tratamiento para enfermedades crónicas. Será responsable de ofrecer servicios de Manejo Integral de la Terapia de Medicamentos (Medication Therapy Management o MTM), con énfasis en la realización de Revisiones Integrales de Medicamentos (Comprehensive Medication Reviews o CMR) para pacientes elegibles. Además, desarrollará protocolos que orienten al equipo sobre cómo manejar distintas situaciones clínicas que puedan surgir durante el programa, colaborando estrechamente con personal clínico y no clínico para garantizar la continuidad del cuidado y ayudar a resolver desafíos relacionados con los medicamentos. La persona ideal se distinguirá por brindar una experiencia de excelencia tanto a pacientes como a proveedores de servicios de salud, utilizando un enfoque de apoyo, motivación y educación clínica, además de aportar ideas innovadoras para fortalecer y optimizar los servicios farmacéuticos de Scene.Responsabilidades Desarrollar relaciones sólidas y de confianza con los pacientes mediante interacciones por teléfono y video, sirviendo como un punto de contacto humano, constante y confiable durante su cuidado, y no como una interacción aislada. Brindar servicios de Manejo de Terapia de Medicamentos (MTM), incluyendo revisiones integrales de medicamentos (CMR), revisiones específicas, reconciliación de medicamentos y revisión de autorizaciones previas, utilizándolos como punto de partida para conversaciones más amplias sobre la vida del paciente, sus barreras y sus metas. Identificar de manera proactiva los determinantes sociales de la salud que puedan afectar la adherencia, como transportación, costos, inseguridad alimentaria, alfabetización en salud, responsabilidades del cuidador y salud mental, y conectar a los pacientes con los recursos o miembros del equipo adecuados. Utilizar técnicas de entrevista motivacional y estrategias de cambio de comportamiento, en lugar de depender únicamente de guiones clínicos, para comprender las razones detrás de la falta de adherencia del paciente y adaptar el enfoque según sus necesidades. Comunicar activamente a los pacientes…