Field Chief Technology Officer - Modern Workplace

About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job SummaryThe Field Chief Technology Officer (Field CTO) serves as SHI's executive-level advisor for Modern Workplace and End User Compute strategy. Acting as a trusted partner to CIOs, CTOs, Digital Workplace leaders, Infrastructure executives, and business stakeholders, the Field CTO helps organizations develop data-driven strategies, operating models, and transformation roadmaps that enable measurable business outcomes. Rather than functioning as a decision-maker, the Field CTO provides independent guidance, industry expertise, governance frameworks, and executive-level advisory services that enable customers to make well-informed decisions regarding workplace transformation, employee productivity, endpoint modernization, AI adoption, digital employee experience, and technology investments. The role bridges business strategy, technology innovation, hardware lifecycle management, software platforms, managed services, and workforce enablement while helping customers optimize the performance, cost, security, sustainability, and user experience of their modern workplace environments.Role DescriptionExecutive Advisory & Transformation LeadershipServe as a strategic advisor to CIOs, CTOs, Chief Digital Officers, and IT leadership teams.Facilitate executive-level discussions focused on workplace transformation, employee productivity, technology modernization, and future-state operating models.Guide customers through long-term Modern Workplace and End User Compute strategy development.Establish transformation governance frameworks that align technology investments with business objectives.Provide independent recommendations, industry benchmarking, and advisory insights that support customer decision-making.Lead executive workshops, visioning sessions, and strategic planning engagements.Represent SHI as an industry thought leader through executive briefings, customer events, analyst interactions, conferences, and advisory councils.KPI-Driven Operating Model & Governance AdvisoryDesign and recommend KPI-driven operating models that help organizations measure and optimize workplace performance.Define governance frameworks that support strategic decision-making across hardware, software, services, and employee experience initiatives.Establish executive dashboards and success metrics focused on business outcomes rather than technology outputs.Advise customers on workplace transformation maturity models and organizational readiness.Help leadership teams align technology investments to measurable productivity, efficiency, financial, and user satisfaction objectives.Contribute to Quarterly Business Reviews (QBRs), Executive Steering Committees, and Transformation Governance Boards.Develop executive reporting structures that provide visibility into transformation progress, adoption, value realization, and operational performance.Modern Workplace StrategyProvide executive advisory leadership across:Digital workplace transformation initiativesEmployee productivity and collaboration strategiesHybrid and flexible work programsEmployee choice programs and device choice frameworksDigital Employee Experience (DEX) strategy and measurementWorkforce enablement and technology adoptionEndpoint modernization initiativesWorkspace experience optimizationFuture-of-work planningAI-enabled workplace transformationPosition DEX as a strategic business pillar that directly influences productivity, retention, employee satisfaction, technology adoption, and organizational effectiveness.Hardware & Intelligent Refresh StrategyLead strategic guidance around:AI PCs and next-generation endpoint technologiesIntelligent Refresh programs and device modernization strategiesEmployee Choice and device personalization programsClient computing strategy across laptops, desktops, workstations, tablets, and mobile devicesDevice Lifecycle Management (DLM)Hardware Lifecycle Management (HLM)Device-as-a-Service (DaaS)Global deployment and refresh strategiesSustainability-focused refresh planningProcurement optimization and lifecycle economicsAsset recovery, redeployment, and disposition strategiesPosition Intelligent Refresh as a strategic business initiative that improves workforce productivity, strengthens security posture, lowers operational costs, and accelerates AI readiness.Software, Microsoft 365 & Value Realization LeadershipProvide executive guidance for:Microsoft 365 strategy and adoptionMicrosoft Copilot deployment and value realizationEndpoint management and modern management initiativesMicrosoft Intune and Unified Endpoint Management (UEM)Endpoint security and complianceCollaboration platforms and modern communication solutionsDesktop virtualization and VDI strategiesDigital Employee Experience platformsAutomation and workflow transformationBeyond technical architecture, advise customers on:Microsoft 365 ROI frameworksCopilot business value measurementProductivity improvement metricsLicense optimization strategiesAdoption and change management programsTechnology investment justification and value realization planningAI, Copilot & Workforce Productivity StrategyAct as SHI's executive advisor for AI-powered workplace transformation by helping customers:Develop AI adoption frameworksEstablish governance models for AI initiativesCreate Copilot deployment strategiesDefine AI readiness and maturity assessmentsAlign AI investments with business outcomesMeasure productivity and efficiency improvementsEnable workflow automation opportunitiesIdentify use cases that drive measurable employee valueDevelop executive reporting models for AI business impactThe Field CTO is expected to help customers understand not only how AI technologies work, but how they can be responsibly adopted and governed to generate measurable organizational value.Partner Ecosystem OptimizationDevelop strategic alignment across OEMs, software providers, cloud partners, service providers, and emerging technology vendors.Evaluate partner ecosystems against customer business requirements.Advise customers on technology portfolio rationalization and optimization.Identify opportunities to improve interoperability, reduce complexity, and maximize partner investments.Maintain executive-level relationships across SHI's strategic partner network.Services Portfolio InnovationProvide strategic oversight and advisory input across:Device Lifecycle ManagementManaged Endpoint ServicesModern Workplace ServicesZero-Touch and OTAP ProvisioningModern Management ServicesIntegration and Configuration ServicesWarranty and Support ServicesService Desk and End User SupportAsset Recovery and ITAD ProgramsAI Readiness ServicesBenchmarking ServicesNext-Generation Device Lab ProgramsPosition Zero-Touch deployment, OTAP provisioning, Intune, and UEM initiatives as transformational levers that improve agility, reduce operational burden, enhance employee onboarding experiences, and accelerate modernization efforts.Sustainability & ESG AdvisoryAdvise customers on sustainable endpoint lifecycle strategies.Connect refresh and disposition programs to measurable ESG objectives.Develop reporting frameworks that quantify environmental benefits from device recovery, redeployment, refurbishment, and recycling initiatives.Help organizations align IT sustainability programs with broader corporate sustainability goals.Promote circular-economy approaches to endpoint management.Customer Executive EngagementEstablish trusted advisor relationships with executive stakeholders.Participate in executive strategy reviews and transformation governance sessions.Lead QBRs focused on business outcomes and value realization.Facilitate strategic alignment discussions between technology and business leadership.Assist customers in developing multi-year workplace transformation roadmaps.Support large strategic pursuits, executive presentations, and board-level technology discussions when appropriate.Sales & Business Development LeadershipSupport SHI sales teams on strategic opportunities and executive relationships.Influence large-scale hardware, software, and services engagements through executive advisory and strategic consulting. Drive thought leadership content and market positioning. Partner with marketing, services, and solution organizations to identify emerging opportunities and customer needs. Support revenue growth through trusted advisor relationships and strategic influence.Behaviors and Competencies Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose. Interpersonal Skills: Can lead others in developing their interpersonal skills, proactively drive organizational interpersonal relationships, and foster a culture of open communication and collaboration. Negotiation: Can lead strategic negotiations, inspire others to develop negotiation skills, and foster a culture of constructive dialogue and compromise. Entrepreneurial Thinking: Ability to recognize and create value in uncertain and unstructured situations through innovative thinking and strategic vision. Impact and Influence: Can drive organizational change and win the support of key stakeholders through effective influence and persuasion. Analytical Thinking: Can lead and innovate in the application of analytical thinking, solve complex problems, influence others, and contribute to best practices. Business Acumen: Can provide strategic guidance and insights to drive overall business success. Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures. Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. Networking: Can lead strategic networking initiatives, inspire others to develop networking skills, and foster a culture of collaborative professional growth. Skill Level Requirements Effectively engage and collaborate with key stakeholders across the organization to achieve seamless and impactful results. - Expert Skillfully engage in discussions to reach mutually beneficial agreements and compromises. - Expert Confidently deliver presentations that simplify and clarify complex issues for diverse audiences across various functions. - Expert Utilize a structured, logical approach to deconstruct and resolve challenging problems effectively. - Expert Possess a deep understanding of business operations, market dynamics, and financial principles to make informed decisions. - Expert Demonstrate emotional awareness, adaptability, and diplomacy to effectively interact across all organizational levels. - Expert Excel in managing tasks, prioritizing responsibilities, and effectively planning time to ensure project success. - Expert Expertly articulate design principles and concepts related to technical architectures and services. - Expert Proficiently discuss and explain interconnected solutions, including cloud, networking, and s…