Customer Service Representative (m/f/d)

Your responsibilities:Serve as the primary point of contact for customers in France via phone, email, and other communication channelsProcess customer orders, inquiries, and complaints efficiently and professionallyPrepare and follow up on quotations and customer requestsCoordinate order management activities and ensure smooth order fulfillmentMaintain accurate customer records in our ERP/CRM systemsCollaborate closely with Sales, Logistics, Supply Chain, and other internal departmentsHandle returns, credit notes, and customer issue resolutionMonitor customer satisfaction and contribute to continuous service improvementsSupport administrative tasks related to customer service operationsYour profile:Completed commercial, business, or administrative education, or a comparable qualificationNative-level French or fluent French language skills (written and spoken)Good English skills are required; German language skills are an advantagePrevious experience in Customer Service, Sales Support, Inside Sales, or Order Management is preferredGood knowledge of MS Office and experience with ERP systems is an assetStrong communication and interpersonal skillsCustomer-oriented mindset with a proactive approach to problem-solvingHighly organized, reliable, and able to work independentlyTeam player with a positive attitudeWe offer you:A permanent full-time employment contract (CDI)Part-time opportunities available, minimum 32 hours per weekA competitive salary between € 2.750 and € 3.350 depending on experience (based on 39 hours)Hybrid working model with up to two remote working days per weekA Comprehensive onboarding and trainingA great company culture based on respect and team spirit, with regular team eventsAn opportunity to contribute to a better and healthier world by collaborating with colleagues (including at the European level) who are passionate about their workA challenging role at a growing international company in a multicultural environment with excellent opportunities for professional developmentGC is an equal opportunity employer that evaluates applicants regardless of origin, nationality, gender, age, or disability. We welcome candidates from diverse backgrounds and actively promote diversity in our workforce.ContactMs. Elisabeth Deck, HR Business PartnerGC Othodontics Europe GmbH, Harkortstraße 2, 58339 BreckerfeldFind Jobs in France on Arbeitnow