Customer Success Lead

This is a remote position.Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth Resolve any issues and questions raised by program administrators Enable program administrators to provide effective support to their patients/participants Manage device support for program administrators and participants/patients Report customer feedback and issues to help development teams to improve the product. Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues Requirements Bachelors Degree or higher in business or related technical field 2+ years previous experience in customer success/account management or similar role Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert Desire to work hard and collaborate cross-functionally within a diverse, start-up environment 80% overlap with US timezone working hours. Background in healthcare would be a huge plus. Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings Benefits 1. Health and Wellness Benefits Medical Insurance Accidental Insurance Annual Health Checkups 2. Financial Compensation Competitive salary Performance-based annual bonuses 3. Work-Life Balance Flexible working hours and remote work options. Paid time off 4. Company Culture and Perks Positive work environment and inclusive culture Employee recognition programs Annual Company events/Off sites Originally posted on Himalayas