Directory Services, Service Owner

Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Sales Territory: None Zip Code: 77077 Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs. Summary: We are seeking a highly skilled Active Directory Engineering Manager to join our Cloud Infrastructure team. This is a pivotal role for an experienced technical lead ready to step into a more formal management position while remaining hands-on in Active Directory. You will oversee the day-to-day operations and give guidance/direction to the AD Operations Team, migrations, and optimizations of our extensive on-premises Active Directory environment, which is over 20 years old and includes legacy domains from multiple migration and M&A activities. With 80% of our setup being hybrid (on-prem AD integrated with Entra ID for cloud connectivity), you'll bridge traditional infrastructure with modern cloud capabilities. As someone with lead experience but not yet in a full managerial role, you'll act as a player-coach: guiding team members, driving technical decisions, and diving into troubleshooting when needed. If you thrive in environments with high complexity—such as multi-domain forests, trust relationships, and large-scale workstation/server migrations, this is your opportunity to make a significant impact. Responsibilities: Owns people management responsibilities for 3–10 service team members Responsible for defining and maintaining a clear service offering with associated SLAs to enable effective coordination and planning Manages the end-to-end service delivery process to ensure effective and timely delivery of services Understands, manages, and communicates the prioritization of service requests with customers Negotiates with customers to set clear expectations of what and when the services will be provided Empowered to determine best practices and evolve the service delivered to address different customer needs Ensures highly specialized knowledge and skills on the service team to effectively deliver the service offering Facilitates collaboration among the service team itself and with other teams that are impacted by the service Assists product and platform teams in the elaboration of epics and stories to take into account service dependencies Weighs risks, issues, and impediments being experienced by customers and actively assists with issue resolution Supervises service team members as they engage with stakeholders, build a backlog, and deliver work Maintains an analytical perspective during a crisis and supports crisis resolution. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics. Ensures team level decisions align with priorities and strategic agenda for project/product. Leverages budget and other financial information to support staffing and business planning efforts. Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives. Fosters an inclusive workplace where diversity and individual differences are valued. Participate in process analysis to determine areas of improvement using Lean and Agile methodologies. Presents results and/or demos with appropriate complexity for different audiences. Mandatory Experience: Bachelor's degree or equivalent 5–8 years of experience working with service teams with 4+ years working in an agile environment Proven experience with managing expectations, enhancing services, and providing consistent and high quality services Sound knowledge in one or more service or tools and processes used by a specific service Preferred Experience: Deep expertise in Active Directory architecture: Designing, deploying, and managing multi-domain/forest environments, trusts, and schema modifications. Extensive troubleshooting of on-prem Active Directory issues: Replication (DFS-R/SYSVOL), DNS integration, certificate services (AD PKI), and performance optimization in environments with 20+ years of legacy buildup. Proven track record in Active Directory migrations: Using tools like ADMT, Quest Migration Manager, or PowerShell for large-scale user/object migrations, SID history preservation, and domain consolidation. Lead or senior engineer experience: Guiding teams on technical projects, mentoring peers, and influencing decisions without direct managerial authority. Competencies: Sufficient knowledge of the specialized or critical services that are provided by the team Demonstrated leadership skills and the ability to make decisions and set clear priorities Strong communication, negotiation, and collaboration skills across teams and stakeholders Ability to understand and analyze an end-to-end process related to the service provided and how to improve upon the process Strong people and customer management skills to ensure expectations are being met #LI-HR1 BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.