Remote Phone Scheduler

About the Role We are seeking a highly organized, reliable, and detail-oriented Remote Phone Scheduler to coordinate service appointments for a nationwide network of field technicians. In this high-volume role, you will multi-task across live incoming calls, digital dispatch calendars, and internal communication channels while delivering prompt, professional service to customers and technicians alike. Job Title: Remote Phone Scheduler Location: Remote (Work From Home) Compensation: $15.00 / hour Schedule: Full-Time, 40 hours/week (8-hour fixed shift assigned between 7:30 AM – 5:30 PM Central Time) Key Responsibilities Answer high-volume inbound phone calls and process scheduling requests cheerfully and efficiently Communicate appointment confirmations, pre-installation instructions, and updates to customers nationwide Coordinate directly with field technicians across multiple time zones by evaluating live calendar availability Multi-task across concurrent systems (phone queues, chat, and documentation) to resolve scheduling conflicts in real time Notate appointment adjustments, scope changes, and dispatch records accurately and immediately Collaborate with team schedulers and quality control agents on daily problem-solving Requirements Required Qualifications & Competencies High school diploma or equivalent Proven organizational skills and the ability to multi-task effectively in a fast-paced environment High dependability and strict adherence to a fixed, non-flexible daily work schedule Professional telephone etiquette and verbal communication skills Technical proficiency: Google (Maps, Calendar, Shared Drive), email, and online chat platforms Experience with cloud telephony and CRM systems (RingCentral and Zoho preferred) Prior scheduling, dispatch, or call center experience preferred Remote Office & Environmental Requirements Dedicated, quiet, and private dedicated workspace free from background noise, interruptions, or audio interference during all working hours Reliable, high-speed wired internet connection (15 Mbps download / 5 Mbps upload minimum; satellite or public Wi-Fi not permitted) Reliable PC or Mac meeting modern security and operating system standards Schedule & Attendance Policy This is a structured, fixed-shift position within a synchronized team operation. Hours are assigned upon hire within the 7:30 AM – 5:30 PM CT operational window and remain fixed. Flexible scheduling, self-directed shift swapping, and working outside designated hours are not accommodated. Regular, punctual attendance during all scheduled shift hours is an essential function of this role. Originally posted on Himalayas