Senior Product Manager (CRM & Growth)

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s most exciting unicorns with a team of over 800 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutionsBuild the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy liftingAbout the roleEvery email and notification we send is part of how customers experience Lendable, and a 5.0★ Trustpilot rating across more than 100,000 reviews sets a high bar for it: communication has to be clear, timely and honest. As our Senior Product Manager for CRM & Growth, you'll own the products and systems that shape how customers hear from us across their lifecycle, from first interaction through to retention and reactivation.Product here isn't backlog grooming. The trade-offs are commercial as much as they are user-facing: engagement, retention, conversion, cost to serve and customer experience all pull against each other, and you'll make the calls. There will always be more good ideas than capacity, so sharp prioritisation is central to the job. The role also has a real technical edge. Messaging reliability, deliverability and platform integrations are part of what you'll own, so you'll need to be comfortable going deep with engineers. Teams here are small relative to the size of the book we run, so you'll carry more scope and ownership than the same title would at a larger, more layered company.What you'll be doingOwning the roadmap and outcomes for our CRM and lifecycle product: onboarding, engagement, retention and reactivationPrioritising a pipeline of competing opportunities across CRM, growth, deliverability and platform work, weighing expected impact, effort and risk, and being clear about what we won't doTaking products and channel improvements from problem definition through to launch and iteration, owning both the product and technical decisions alongside EngineeringDefining the metrics that matter and making the commercial trade-offs between growth, retention, cost and customer experience, and making sure performance is measurable end to end, from tracking and data flows through to dashboards the wider business can trustRunning an experimentation programme: writing clear hypotheses, designing A/B tests, and using SQL and our data to measure true incremental impactTreating email deliverability and messaging reliability as product concerns, working with Engineering on infrastructure, platform integrations and cost efficiencyShaping requirements with Engineering, Design, Marketing, Risk and Compliance so that what we ship is effective and meets the standards expected of a regulated lenderHolding a high bar for what customers receive: clear, honest content, well-tested design, and rigorous checks before and after launch.What we're looking forEssential5+ years in product management, with substantial experience in CRM, lifecycle, messaging or growth for a consumer product at meaningful scaleStrong product management fundamentals: you've taken a product or channel from problem definition through launch and iteration, and owned both the product and the technical sides of deliveryExcellent prioritisation: a clear, defensible way of ranking competing opportunities by expected impact, effort and risk, the confidence to say no, and the ability to explain trade-offs to stakeholdersA track record of owning measurable outcomes in engagement, retention or revenue, not just shipping featuresStrong SQL and analytical skills, and experience designing and interpreting A/B tests, with the habit of measuring impact rigorously rather than relying on vanity metricsEnough technical depth to work credibly with engineers on messaging infrastructure, deliverability and platform integrations, and clear communication across technical and commercial audiencesNice to haveExperience in financial services or another regulated industryExperience launching a new channel or capability end to end, such as push notifications across mobile and webExperience building experimentation or measurement tooling, including getting CRM and messaging data into a BI environment for analysisExperience mentoring other product managers or CRM specialistsInterview processA quick chat with someone from our Talent team to see if the role is a good matchA 15-minute cognitive assessment.A practical exercise or case study interview with the Hiring ManagerA culture-add interview to assess how you'd thrive within our team and organisationFinal round in person at the office (3x30 min, same day):VP Product & DesignEngineering team membersCPO interviewLife at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.Check out our blog!Find Jobs in United Kingdom on Arbeitnow