Systems Specialist, Physical Safety and Security

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Role At Adyen, the safety and security of our people, workplaces and assets is a global priority. Our Physical Safety & Security program protects a growing international organization through a risk-based, technology-enabled approach. Reporting to the Global Head of Physical Safety & Security, you will be the technical owner and subject matter expert for Adyen’s global physical safety and security technology environment. This includes access control and credentialing, video surveillance, intrusion detection, visitor management, emergency communication and emerging AI-enabled technologies. You will be the primary technical point of contact for physical safety and security systems across Adyen’s global office network. You will help shape technology strategy, define technical standards, design solutions for new and existing offices, manage system administration and troubleshooting, and lead technical integrations, migrations and deployments. For new offices, relocations and major workplace projects, you will work with Workplace, IT, contractors and specialist partners to define the physical safety and security technology architecture from design through implementation. This includes system selection, infrastructure and networking requirements, device placement, integrations, commissioning, testing and handover. This is a hands-on global role. You will ensure systems remain reliable, secure and scalable while improving automation, integrations and AI-enabled capabilities. What You’ll Do Physical Safety & Security Systems Own the technical lifecycle of Adyen’s physical safety and security systems, from architecture and configuration through deployment, upgrades, maintenance and decommissioning. Manage and support enterprise access control, credentialing and badging, CCTV, intrusion detection, visitor management, intercoms and related technologies. Support technology interfaces with fire and life-safety systems, emergency communication, mass notification and emergency response systems. Ensure operational availability, reliability and appropriate configuration of physical safety and security platforms. Manage system administration, device onboarding, configuration and technical dependencies. Troubleshoot hardware, software, network and system issues and coordinate resolution with IT, integrators and external vendors. Manage technical system incidents, provide timely updates, identify root causes and drive corrective actions. Maintain accurate system documentation, architecture diagrams, technical standards and asset information. Security Technology Architecture & Design Design physical safety and security technology solutions for new offices, relocations, expansions and major workplace projects. Translate security requirements, risk assessments and business needs into practical technical designs. Define requirements for access control, CCTV, intrusion detection, visitor management, emergency communication and supporting infrastructure. Ensure safety and security systems work together effectively during emergency scenarios. Review technical drawings, system designs and vendor proposals. Work with Workplace, IT, contractors and security integrators throughout design and implementation. Lead technical commissioning, testing, acceptance and handover. Develop and maintain global physical safety and security technology standards and reference architectures. Access Control & Identity Own the technical administration of Adyen’s global access-control environment, including Genea and related technologies. Create and maintain access profiles, groups, permissions and system configurations. Support employee access issues, credential problems, reader failures and routine access-control requests. Partner with IT and HR on identity and employee lifecycle integrations. Improve automation around joiner, mover and leaver processes. Drive consistent access-control architecture and configuration across Adyen’s global offices. Integrations, Automation & AI Develop and support integrations between physical safety and security platforms and enterprise systems. Work with APIs, cloud platforms, automation tools and identity systems to improve security operations and employee experience. Identify opportunities to automate repetitive physical safety and security processes. Support the development, testing and deployment of AI-enabled physical safety and security capabilities. Work with internal technology teams and vendors to maintain and troubleshoot AI-enabled solutions. Use system data, operational metrics and incident trends to identify issues, measure effectiveness and prioritize improvements. Conduct technical research and proof-of-concept testing for emerging security technologies. Projects, Migrations & Resilience Lead the technical delivery of physical safety and security technology projects across Adyen offices. Support new office openings, relocations, expansions, migrations and technology upgrades. Plan and execute software updates, firmware upgrades, patches and configuration changes. Ensure appropriate testing, validation and rollback procedures for critical changes. Plan and execute migrations from legacy platforms to Adyen’s strategic systems. Support backup, recovery, failover and business continuity arrangements for critical systems. Operational Support & Investigations Provide first-line technical support for routine physical safety and security technology requests across Adyen offices. Troubleshoot access-control, CCTV, alarm, emergency communication and visitor-management issues. Support physical security investigations through access records, video, system data and other technical evidence. Provide technical guidance and support to Workplace and other dependent teams. Escalate security incidents, policy questions, material risks and decisions requiring senior judgement through the appropriate channels. Vendor & Partner Management Act as the technical point of contact for physical safety and security technology vendors, integrators and specialist providers. Review technical proposals, designs, statements of work and implementation plans. Support vendor selection, technical evaluations and due diligence. Coordinate maintenance, troubleshooting and project delivery with external partners. Monitor technical performance and service levels and drive resolution of issues. What You Bring 5+ years of experience in physical security technology, electronic security systems or a closely related field. Strong hands-on experience with enterprise access control and CCTV systems. Experience with Genea or comparable enterprise physical security platforms. Experience designing and delivering physical safety and security technology solutions across multiple sites. Strong troubleshooting skills across hardware, software, networks and integrations. Experience with system migrations, upgrades and technology lifecycle management. Experience integrating physical security systems with enterprise IT, identity or HR platforms. Comfortable working with APIs, cloud technologies, automation and system integrations. Strong understanding of IP-based physical security systems and networking concepts such as TCP/IP, VLANs, PoE, VPNs and firewall requirements. Strong interest in cloud-based security platforms, AI/ML applications, video analytics and modern authentication technologies. Experience supporting or integrating AI-enabled security solutions is preferred. Experience delivering complex, multi-site technical projects from design through implementation and handover. Comfortable working with technology vendors, security integrators and contractors. Strong communication, documentation and stakeholder management skills. Able to work independently across multiple countries and time zones. Hands-on, curious and comfortable operating at both technical and architectural levels. Able to balance security, safety, reliability, privacy, usability and business requirements. Qualifications Relevant degree or equivalent professional experience in engineering, information technology, electronic security or a related field preferred. Relevant physical security technology certification or professional qualification is an advantage. What Success Looks Like Within your first year, you will help establish a reliable, scalable and well-managed technical foundation for Adyen’s global physical safety and security program. You will: Become the primary technical owner for Adyen’s physical safety and security technology environment. Establish consistent technology standards and architectures for existing and new offices. Improve the availability, reliability and resilience of access control, CCTV and related systems. Strengthen the technical integration between safety and security systems during emergencies. Reduce dependency on external vendors for routine technical support and troubleshooting. Successfully deliver security technology deployments, migrations and new office projects. Improve automation and integrations across physical safety and security systems. Support the rollout and ongoing operation of AI-enabled security technologies. Strengthen technical documentation, system ownership and lifecycle management. Why Adyen This role gives you the opportunity to shape the technology foundation behind a global physical safety and security program. You will work across Security, Technology and Workplace, design and deploy systems across multiple countries, and help introduce new approaches in automation, AI and integrated physical safety and security technology. Your work will have a direct impact on how Adyen protects its people, workplaces and assets while continuing to scale globally. Diversity, Equity, and Inclusion at Adyen We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. This role is based out of our New York office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. The annual base salary range for this role is $150,000-$200,000; to learn more about our compensation philosophy, please click here.